FAQs

Please understand, we work the best and quickest we can to get your order out to you as soon as we can.

Please note we offer same day dispatch before 1:00 pm, not delivery. This means your order will leave our warehouse on the same day you made the purchase, if you made it before 1:00 pm. This also excludes weekends and any sale periods.

We are sorry to hear that one of your products is damaged/missing. We do our best to get our orders right 100% of the time, but unfortunately sometimes mistakes occur. If you could please send us an email at: info@suppsociety.com.au with clear photos of what has happened, along with a picture of the paper invoice received with the packers signature.

We are sorry to hear that one of your products is damaged/missing. We do our best to get our orders right 100% of the time, but unfortunately sometimes mistakes occur. If you could please send us an email at: info@suppsociety.com.au with clear photos of what has happened, along with a picture of the paper invoice received with the packers signature.

Please send us an email to info@suppsociety.com.au for more information on our returns policy and procedure.

Free shipping is only applicable for AUS only. If you have used a discount code to depreciate the value below $150, the free shipping will not be applied.

• Visa
• MasterCard
• American Express
• PayPal
• Apple Pay
• Google Pay
• AfterPay

Express shipping, is prioritised over standard post, but overnight delivery is not guaranteed, however, as per Australia Post's updates - for capital cities 1-2 business days is the average delivery time from our dispatch centre in ACT.

Please note that Express shipping is not available if you have RTDs in your order.

Delivery anywhere in Australia, for any size order, is a flat rate of $10 for standard shipping, which can be between 3 - 15 business days for delivery. For express shipping, which can be between 1 - 7 business days, is a flat rate of $15. If you order totals over $150, you then receive free standard shipping on us!

This only applies to Australian deliveries only.

Yes. We offer a flat rate on shipping for all international orders - meaning it is the same regardless of how large your order is:

New Zealand:
Standard - $14.95
Express - $24.95

International:
Standard - $49.95
Express - $79.95

Due to our courier not working on weekends, all orders from Friday evening to Sunday will dispatch on the following Monday. We endeavour to dispatch all orders in a timely manner.

Customs fees may apply to a shipment depending on its destination, value, and the carrier that transports the goods. The customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery.